LEVEL ONE HAIR PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.levelonehair.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Additionally, when you make contact with us by any of the means listed on our website, we collect certain information from you, including your name, telephone number and email address.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and the additional information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

If you contact us to make an enquiry, any personal contact information will be used to respond to your enquiry; if you make no further contact and do not engage our services any further, your personal contact details will be destroyed approximately 1 week after the enquiry has been dealt with and not passed to any other third parties.

If you then go on to engage any of the services we offer, we may then retain your data and a record of services or products used for up to 3 years after your last appointment.

We use the Device Information that we collect to help us screen for potential risk, and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

COOKIES

What is a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things such as your preferences or remembers your details when filing out a form. They are controlled by your computer. If you visit the Tools section in your browser menu, you will find details of your cookies settings.

Cookies may come with or without an expiry date. Cookies without an expiry date exist until the browser is closed, while cookies with an expiry date may be stored by the device until the expiry date passes.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can set your browser to warn you before accepting cookies, or you can set it to automatically reject them. Please note that by rejecting cookies it may inconvenience you in browsing our website. See your browser ‘help’ button for how to change your cookie settings.

Cookies That We Use

Our website uses cookies to help us understand how people use our website. We use cookies to capture which pages are most popular, how long people spend on each page and what links they use to access the information they are seeking. We may also use cookies to enable the website to ‘remember’ details that you voluntarily give, such as when you complete online forms, so that you do not have to retype the information next time you use the website.

Third parties also make use of cookies on our website. We have embedded Youtube video content on some pages for the benefit of our visitors, and Youtube videos include advertisements; Youtube uses cookies placed by the DoubleClick advertising network in order to tailor the choice of adverts to the user.

Our website offers convenient buttons and links to allow the sharing of content to certain social media websites you may be a member of.  Third party cookies are used by these social media sites to simplify the process of identifying your account with them and your usage preferences.

The Server company we use to host our website also uses cookies from time to time in order to ensure there is a good service even at times of high demand (facilitating a process known as ‘load balancing’).

Cookie Consent

In order to use our website, you must give consent for these cookies to be placed on your computer. You can revoke consent by clicking the REVOKE button here:

If you would then like to remove these cookies you can do so by selecting the appropriate settings on your browser. Where you either decline or revoke consent, your browser will be redirected to an external website search engine found at google.co.uk

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected or deleted. If you would like to exercise this right, please contact us through the contact information for our Data Controller below.

DATA RETENTION

When you contact us and we use your personal data to respond to your enquiry as detailed above, we retain your data for up to 1 week after resolving the enquiry.  If you are a customer, we may retain your customer record data for up to 3 years after your last appointment.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

DATA CONTROLLER / CONTACT US

The data controller responsible for your personal information for the purposes of the applicable European Union data protection law is:

Richard Harrington
86 Queens Rd,
Buckhurst Hill,
IG9 5BS.

Tel: 020 8505 8686

Email: info@levelonehair.co.uk

If you have any questions about this Privacy Notice or our data collection practices, please contact us using the details listed above and specify your country of residence and the nature of your question.